Rocky Mountain ATV, Inc.
  • 03-Sep-2019 to 25-Sep-2020 (MST)
  • Payson, UT, USA
  • $11.25 - $15/hr DOE
  • Base + Commission
  • Full Time

Health, Dental, Life, Vision, 401K, Tuition Reimbursement, Race Reimbursement, Employee Discount


Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC values our employees and promotes from within. We're looking for dynamic and dependable individuals who will contribute to our success. For over 30 years, Rocky Mountain ATV/MC has provided power-sport enthusiasts with the biggest selection of riding gear and parts available at the lowest prices and best customer service in the industry. Rocky Mountain has continued to experience growth and our dedicated employees have been an integral part of its success.

What We Can Offer You

  • Competitive Compensation $11.25 - $15/hr DOE + Commission
  • Health, Dental, Vision, Life Benefits 401K with Company Match, Cafeteria Plan
  • HUGE Employee Discounts - SAVE UP TO $1000/yr 
  • Career Program - Flexible hours for students and graduation bonuses
  • Tuition and Book Reimbursements
  • Race Reimbursements
  • Discount Race Tickets
  • In-House Gym
  • Room for growth and advancement opportunities

Who You Are

Do you thrive on making customers happy? Are you a problem solver? Then join our customer care team and work alongside the best in the business. We take pride in hiring the best person for each and every position in the company so our customers get access to the highest quality products and the best possible service. We motivate, challenge and encourage our employees to be their very best, every day and the right team members can really make a difference.

If you're an inspired, passionate, motivated A Player this is a great position for you. Industry knowledge is required.

Responsibilities

Rocky Mountain ATV/MC Customer Service Representatives are responsible for creating an outstanding experience at every interaction for both new and existing customers. This role uses superior product knowledge and a passion for customer satisfaction to provide exceptional support for customer needs in a fast-paced and energetic environment. Customer Service Representative job duties are as follows:

  • Answer calls and respond to emails / Handle customer inquiries both phone and by email
  •  Research required information using available resources
  •  Manage and resolve customer complaints
  •  Provide customers with product and service information
  •  Enter new customer information into system / Update existing customer information
  •  Process customers' orders
  •  Identify and escalate priority issues / Route calls to appropriate resource
  •  Follow up customer calls where necessary
  •  Document all call information according to standard operating procedures
  • Must be able to work scheduled shift hours
  • The minimum requirement for any employee of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations. We also require, as a minimum standard, that all employees have the ability to accept direction and constructive criticism from supervisors and managers.

Qualifications

  • Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
  • Able to influence, creative problem solve and find customized solutions
  • Flexible and adapt to change well
  • Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
  • Able to efficiently multitask
  • Exceptional written and verbal communication skills

Rocky Mountain ATV  is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.





Rocky Mountain ATV, Inc.
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